RC 73 / NHTSA 20V614 - Rear Window Not Bonded Correctly - 2018-2020 Ferrari 812 Superfast

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BUSINESS REPLY MAIL
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
FIRST-CLASS MAIL PERMIT NO. 1394 ENGLEWOOD CLIFFS, NJ
POSTAGE WILL BE PAID BY ADDRESSEE
WARRANTY DEPT.
FERRARI NORTH AMERICA INC.
250 SYLVAN AVE.
ENGLEWOOD CLIFFS NJ 07632-9988
1111 • 11111111 •II• 1 I 1 • 11 I• 11111111 • 11111111 • 111 • 111111 I I I 1 • 1 • 11111
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Incorrect Bonding of the Rear Window
IMPORTANT SAFETY RECALL
This notice applies to your vehicle (VIN: RC 73 / NHTSA 20V-614
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ferrari has decided that a defect which relates to motor vehicle safety may exist in certain Model Year 2018-2020
812 Superfast vehicles. The vehicles involved are potentially equipped with an incorrectly bonded rear window,
which may lead to decreased long-term adhesion of the rear window. As a result, the rear window could fully detach
from the vehicle, increasing the risk of a crash for following traffic. We want to assure you that your safety is our
priority, and we are committed to correcting this condition in your vehicle.
While waiting for the recall to be performed, you may drive your car while respecting the posted speed limits. We
urge that you do not drive your car on a track or closed circuit until this repair is completed,
Our records show that you are the owner of a vehicle affected by this recall.
IMPORTANT-CONTACT YOUR DEALER TODAY
Ferrari will replace the rear window, free of charge. The replacement part is not yet available, but is expected to
become available within 90 days. Please contact your Ferrari dealer at that time and make an appointment to have
this repair perfonned. The time needed for this repair is estimated between 2 and 3 hours, depending on the model.
If you have any questions or concerns that your dealer is unable to resolve, please contact Ferrari North America,
Inc. at +1(20 1) 816-2668. If your Dealer or Ferrari is unable to remedy the defect without charge or within a
reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-
888-327-4236 (TTY: 1-800-424-9 153), or go to NHTSA.gov.
If you have previous ly paid for repair to your vehicle for this specific condition prior to receiving this letter, send
your original receipts and/or other adequate proof of payment to the following address for reimbursement: Ferrari
North America, Inc., 250 Sylvan Ave., Englewood Cliffs, NJ 07632 Attention: Warranty Department. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days.
For vehicles registered in California: The California Department of Motor Vehicles, in conjunction with California
Air Resources Board, requires the completion of emission recall repairs prior to vehicle registration renewal, per the
Registration Renewal/Recall Tie-in Program. Your authorized Ferrari dealer will provide you with a Proof of
Correction Certificate after the recall repair has been perfonned.
Thank you for your attention to this important matter.
Technical Department
Ferrari North America, Inc.
PLEASE NOTE: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee by First Class Mail within ten business days.
II] Owner Information Card
VIN:
D I currently own this vehicle
Pl ease enter your full contact i nfurmation
D I currently own this vehicle
but have moved
Pl ease enter your new contact information
D I no longerown this vehicle
Please complete this card legibly and return to Ferrari North
America, Inc. to help keep your information current
Note: This is NOT for making an appointment
Name: ______________ _
Address: _____________ _
City: ---------------
State: ____ _ Zip: -------
Please enter the newowner'sinfurmation ifknown Email: ______________ _
D The vehicle was destroyed Home Telephone: __________ _
D The vehicle was stolen Mobile Telephone: __________ _
Takata Passenger Airbag Module
Owner's Signature: --------- Date: ___ _
RC 73 December 2020

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3JI.LON 77VJ3~ A.L3:IVS
i.LNV.L~OdWI
BUSINESS REPLY MAIL
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
FIRST-CLASS MAIL PERMIT NO. 1394 ENGLEWOOD CLIFFS, NJ
POSTAGE WILL BE PAID BY ADDRESSEE
WARRANTY DEPT.
FERRARI NORTH AMERICA INC.
250 SYLVAN AVE.
ENGLEWOOD CLIFFS NJ 07632-9988
1111 • 11111111 •II• 1 I 1 • 11 I• 11111111 • 11111111 • 111 • 111111 I I I 1 • 1 • 11111
I 1
-i-i Ferrari North America, Inc. Rear Window Bonding
IMPORTANT SAFETY RECALL
This notice applies to your vehicle (VIN: ). RC 73 / NHTSA 20V-614
Dear Jon R Shakour,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ferrari has determined that a defect which relates to motor vehicle safety might exist in certain Model Year 2018-
2020 812 Superfast vehicles. The vehicles involved are potentially equipped with an incorrectly bonded rear
window, which may lead to decreased long-term adhesion of the rear window. As a result, the rear window could
fully detach from the vehicle. We want to assure you that your safety is our priority, and we are committed to
correcting this condition in your vehicle.
While waiting for the recall to be performed, you may drive your car while respecting the posted speed limits. We
urge that you do not drive your car on a track or closed circuit until this repair is completed,
Our records show that you are the owner of a vehicle affected by this recall.
IMPORTANT-CONTACTYOURDEALERTODAY
Ferrari will repair your vehicle for free. The repair involves replacing the rear window. The replacement part is
now available, please contact your Ferrari dealer and make an appointment to have this free repair
performed. The time needed for this repair is estimated between 2 and 3 hours plus the time for the glue to cure
(approximately 4 more hours).
If you have any questions or concerns that your dealer is unable to resolve, please contact Ferrari North America,
Inc. at +1(201) 816-2668. If your Dealer or Ferrari is unable to remedy the defect without charge or within a
reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-
888-327-4236 (TTY: 1-800-424-9153), or go to NHTSA.gov.
If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter, send
your original receipts and/or other adequate proof of payment to the following address for reimbursement: Ferrari
North America, Inc., 250 Sylvan Ave., Englewood Cliffs, NJ 07632 Attention: Warranty Department. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days.
For vehicles registered in California: The California Department of Motor Vehicles, in conjunction with California
Air Resources Board, requires the completion of emission recall repairs prior to vehicle registration renewal, per the
Registration Renewal/Recall Tie-in Program. Your authorized Ferrari dealer will provide you with a Proof of
Correction Certificate after the recall repair has been perfonned.
Thank you for your attention to this important matter.
Technical Department
Ferrari North America, Inc.
PLEASE NOTE: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee by First Class Mail within ten business days.
l±J Owner Information Card
VIN:
D I currently own this vehicle
Pl ease enter your full contact i nfurmation
D I currently own this vehicle
but have moved
Pl ease enter your new contact information
D I no longerown this vehicle
Please complete this card legibly and return to Ferrari North
America, Inc. to help keep your information current
Note: This is NOT for making an appointment
Name: ______________ _
Address: _____________ _
City:---------------
State: ____ _ Zip:-------
Please enter the newowner'sinfurmation ifknown Email: ______________ _
D The vehicle was destroyed Home Telephone: __________ _
D The vehicle was stolen Mobile Telephone: __________ _
Takata Passenger Airbag Module
Owner's Signature: --------- Date: ___ _
RC73 Md)' 2021

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USA
RECALL CAMPAIGN
REF. NO. C24000073
REPLACEMENT OF REAR WINDOW
MODEL YEAR 2018, 2019, 2020 March, 2021
READ, INITIAL, AND PASS ON »
Service Manager
Parts Manager
Service Writer
Technician
Warranty Clerk
Ferrari North America, Inc.
Ferrari North America, Inc.
250 Sylvan Avenue
Englewood Cliffs, NJ 07632
Tel 201 816 2600
Fax 201 816 2626
March, 2021
Dear Ferrari Dealer:
Ferrari has decided that a problem which relates to motor vehicle safety exists in Model Year 2018, 2019, and 2020 Ferrari 812 Superfast VIN No. 221398 to 257977.
The vehicles involved are equipped with incorrect bonding of the rear window that may lead to decreased long-term adhesion of the rear window. This defect was potentially caused by an error in the supplier production concerning the non-cleaned glass bonding area on bodywork. As a result, the rear window glass could fully detach from the vehicle, creating a road hazard and increasing the safety-risk of a crash for following traffic. We want to assure you that our clients’ safety is our priority, and we are committed to correcting this condition in their vehicles.
IMPORTANT
Ferrari will be notifying ALL affected MY 2018, 2019, and 2020 vehicle owners nationwide with a letter indicating that the vehicle must be brought in immediately and the replacement parts will be installed free of charge.
Owners may contact Ferrari North America at (201) 816-2668; Ferrari's campaign number for this recall is C24000073.
You must order the necessary part for each vehicle. Upon completion of the repair, we will reimburse you for the labor necessary to carry out this campaign under the normal warranty system.
It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the recall campaign is completed.
Technical Department
Ferrari North America, Inc.
Ferrari North America, Inc.
Technical Department
U.S.A. RECALL CAMPAIGN NO. C24000073
Model Year 2018, 2019, and 2020
REPLACEMENT OF THE REAR WINDOW
RECALL CAMPAIGN OVERVIEW
INTRODUCTION: Ferrari 812 Superfast
SUBJECT: Recall Campaign No. C24000073
VEHICLES: MY 2018, 2019, and 2020 Ferrari 812 Superfast VIN No. 221398 to 257977 (see Modis for VINs involved).
CONDITION: The vehicles involved are equipped with incorrect bonding of the rear window which may lead to decreased adhesion of the rear window to the rear hood. This can result in serious injury or the possibility of an accident
REMEDY: Ferrari will repair the vehicle free of charge. The repair involves replacing the rear window glass. This repair takes approximately 2.65 hours to complete.
Ferrari North America, Inc.
Technical Department
RECALL CAMPAIGN OVERVIEW (cont.)
PARTS INVOLVED:
The parts necessary to implement the RECALL CAMPAIGN are described below, and need to be ordered as needed by each respective Authorized Ferrari Dealer.
Update the CRM customer database in Modis accordingly as soon as you receive any notification regarding the status of the vehicle (e.g., change of ownership, scrapping, etc.).
SERVICES UNDER WARRANTY:
Refund for the costs incurred by the implementation of the RECALL CAMPAIGN in question, shall be made immediately after a warranty notice has been received by the Technical Service Department. This notice should include the following information:
For 812 Superfast model
› Campaign number ................................................................................................... 73
› Cost code ................................................................................................................. 24
› Malfunction code ................................................................................... 4509000350
› Defect code .............................................................................................................. 01
› Operation code ................................................................................... 45930000370
› Time allowance ......................................................................................... 2.65 Hours
REIMBURSEMENT: Upon receipt of a warranty claim via Modis.
Description
Part Number
Quantity
Rear window
070006630
1.00
Gluing kit for the rear window
070006632
1.00
5
U.S.A. RECALL CAMPAIGN NO. C24000073
Model Year 2018, 2019, and 2020
REPLACEMENT OF THE REAR WINDOW
TECHNICAL INSTRUCTIONS
Please read all instructions before performing this campaign.
The procedure required for this RECALL CAMPAIGN consists of replacing the Rear Window Glass
The RECALL CAMPAIGN procedure described as follows must be performed precisely as indicated in the following instructions:
1.Procedure
Replace the rear window glass (as described in paragraph E3.08 of the WorkshopManual). Compared to what is described in the Workshop Manual, please follow thefollowing cleaning cycle for the bonding area of the rear window glass:
1.Take a Brag Box Wypall X40 (or equivelant) cloth and fold it to obtain 4 sides (A, fig.1);
2.Clean each of the four sides (A-B-C-D) of the rear window bonding area (C, Fig.3)using one of the four clean faces of the cloth and making 5 passes with Betaclean3350 on each side, all in the same direction. Use a clean side of the cloth for each pass(B, Fig. 2).
3.The other steps of the procedure remain in accordance with the description in theWorkshop Manual.
6
-IMPORTANT -
Use 1 clean side of the cloth for each car and for each product. 4 clean cloths per product for each car in total.
Thank you for your cooperation. Please do not hesitate to contact us if you have any questions.
-IMPORTANT -
The replaced parts must be scrapped by you, in compliance with the regulations in force in your reference market.
Rif. B
Fig. 2
Fig. 1
Rif. A
Rif. C
Width of bonding area is approx. 15mm from the rear window edge. Do not damage the electrical contacts of the defroster during cleaning.
Fig. 3