Doors May Not Open – 2017-2019 Ferrari GTC4Lusso & 2018-2019 GTC4Lusso T

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February 14, 2019 NHTSA CAMPAIGN NUMBER: 19V089000

Doors May Not Open

If a door cannot be opened with the external handle in the case of an emergency, it can increase the risk of injury for the driver or passengers.

 

NHTSA Campaign Number: 19V089

Manufacturer Ferrari North America, Inc.

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 582

 

Summary

Ferrari North America, Inc. (Ferrari) is recalling certain 2017-2019 GTC4Lusso and 2018-2019 GTC4Lusso T vehicles. Tension on the door lock mechanism may result in the vehicle’s door being unable to be opened by using the external door handle.

 

Remedy

Ferrari will notify owners, and dealers will install new door locks and cables, free of charge. The recall began June 25, 2019. Owners may contact Ferrari customer service at 1-201-816-2668. Ferrari’s number for this recall is 67.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Ferrari has a Recall

 


USA

RECALL CAMPAIGN

REF. NO. C24000067
LH AND RH BOWDEN CABLE
REPLACEMENT AND LAYOUT REVIEW

MODEL YEAR 2017 – 2018 – 2019

 

APRIL 2019


April 2019

 

Dear Ferrari Dealer:

Ferrari has decided that a defect which relates to motor vehicle safety exists in MY 2017, 2018 and 2019 GTC4Lusso from VIN 221042 to VIN 242412 and MY 2018 and 2019 GTC4Lusso T vehicles from VIN 227525 to VIN 242426.

We want to assure you that our clients’ safety is our priority, and we are committed to correcting this condition in their vehicles.

The current layout of the Bowden cable creates tension on the door lock mechanism which may cause the cable retaining slot to break and prevent the door from being opened when using the external handle.

The solution involves the installation of new door locks including new Bowden cables with a different length and layout on both doors for all of the affected vehicles

This is necessary to guarantee that the door can be opened using the external handle.

 

IMPORTANT

Ferrari will be notifying ALL affected MY 2017, 2018 and 2019 GTC4Lusso, and MY 2018 and 2019 GTC4Lusso T vehicle owners with two separate letters. The first notice will inform the customer about the recall and let them know that parts are currently unavailable. A second letter will be sent when the parts are available. At that time, the customer can schedule to replace the fuel vapor separator, free of charge.

Owners may contact Ferrari North America at (201) 816-2668; Ferrari’s campaign number for this recall is C24000067.

You must order the necessary kit for each vehicle. Upon transmittal of the repair under the normal warranty system, we will reimburse you for the labor necessary to carry out this campaign.

It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.


U.S.A. RECALL CAMPAIGN NO. C24000067

 

Model Year 2017 – 2018 – 2019

LH And RH Bowden Cable Replacement And Layout Review

 

RECALL CAMPAIGN OVERVIEW

INTRODUCTION: Ferrari GTC4Lusso and GTC4Lusso T vehicles.
SUBJECT: Recall Campaign No. C24000067
VEHICLES: MY 2017, 2018 and 2019 GTC4Lusso from VIN 221042 to VIN 242412 and MY 2018 and 2019 GTC4Lusso T vehicles from VIN 227525 to VIN

242426

CONDITION: The current layout of the Bowden cable creates tension on the door lock mechanism which may cause the cable retaining slot to break and prevent the door from being opened when using the external handle.
REMEDY: The solution involves the installation of new door locks including new Bowden cables with a different length and layout on both doors for all the affected vehicles. This is necessary to guarantee that the door can be opened using the external handle. This repair takes approximately 2.1 hours to complete.

 

 

RECALL CAMPAIGN OVERVIEW (cont.)

 

PARTS INVOLVED:

The parts required to perform the update described herein, which are part of a Kit and must be ordered by you directly from FNA Spare Parts Department in the quantities needed, are listed below.

LHD Bowden cable layout update KIT Code 70006115 Qty. 1
Modified Bowden cable Code no. 891987 Qty. 2
Fool proof cable layout bracket Code no. 305724 Qty. 2
RH door rear waterproof liner sheet Code no. 087293600 Qty. 1
LH door rear waterproof liner sheet Code no. 087293900 Qty. 1
LH door lock for LHD Code no. 785970 Qty. 1
RH door lock for LHD Code no. 785971 Qty. 1
Nut Code no. 14059121 Qty. 2

 

Update the CRM customer database in Modis accordingly as soon as you receive any notification regarding the status of the vehicle (e.g., change of ownership, scrapping, etc.).

 

SERVICES UNDER WARRANTY:

Refund for the costs incurred by the implementation of the RECALL CAMPAIGN in question, shall be made immediately after a warranty notice has been received by the Technical Service Department.  This notice should include the following information:

 

GTC4Lusso vehicles

› Campaign number …………………………………………………….. C24000067

› Cost code ……………………………………………………………………………… 24

› Malfunction code ……………………………………………………. 4709000330

› Problem code ………………………………………………………………………… 01

› Operation code  ……………………………………………………. 47090003300

› Time allowance ………………………………………………………….. 2.10 hours

 

GTC4Lusso T vehicles

› Campaign number …………………………………………………….. C24000067

› Cost code ……………………………………………………………………………… 24

› Malfunction code ……………………………………………………. 4609000330

› Problem code ………………………………………………………………………… 01

› Operation code  ……………………………………………………. 46090003301

› Time allowance ………………………………………………………….. 2.10 hours

 

Please note that the time allowance includes right and left door. 

REIMBURSEMENT: Upon receipt of a warranty claim via Modis.

 

Model Year 2017 – 2018 – 2019

LH And RH Bowden Cable Replacement And Layout Review

  

TECHNICAL INSTRUCTIONS

Please read all instructions before performing this campaign.

 

The RECALL CAMPAIGN procedure described herein must be performed precisely as indicated in the following instructions:

The repair, which applies to both the driver side and the passenger side doors, involves (Fig. 1 and 2):

 

  • Replacing the cable with a longer one (50 mm longer);
  • Making the cable layout fool proof with a bracket fastened to the pawl housing;
  • Replacing the door lock

 

The procedure below describes what should be done on one door. The steps to follow are the same for both doors.

 

  1. Remove the door panel (as described in paragraph 09 “Removing door panels” in the Workshop Manual);
  1. Remove the rear waterproof liner sheet (A) – Fig.3;
  1. Detach the end of the Bowden cable on the external handle side (B, Fig.4) and door lock side (C, Fig.5);
  1. Using the existing fastening for the pawl housing, fit the bracket (D), and tighten the nut to a torque of 2 Nm, class B – (Fig. 6 and 7).

Note: Note that, in order to show the correct position of the bracket, the pawl housing is not shown in Figures 6 and 8.

  1. Replace the door lock (as described in paragraph E3.09 step “Replacing the door lock” in the Workshop Manual);
  1. Attach the Bowden cable on the external handle side (E) and the door lock side (F), and pass it through the bracket (D) which has previously been installed – (Fig. 8). Note: the bracket does not restrain the Bowden cable but guides its lay-out when the external handle is used.
  1. Replace the rear waterproof liner sheet (A) with a new one – Fig.9;
  1. Refit the door panel (as described in paragraph E3.09 “Refitting door panels” in the Workshop Manual);

Thank you for your cooperation. Please do not hesitate to contact us if you have any questions


IMPORTANT SAFETY RECALL

This notice applies to your vehicle (VIN:

RC 67 / NHTSA 19V-089

 

Dear

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ferrari has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2018-2019 GTC4Lusso and GTC4Lusso T vehicles. The vehicles involved are equipped with a door lock mechanism whose cable length is insufficient. This may cause the retaining slot to break, preventing the exterior door handle from operating. If a door cannot be opened with the external handle in the case of an emergency, it can increase the risk of injury for the driver or passengers. We want to assure you that your safety is our priority, and we are committed to correcting this condition in your vehicle.

Our records show that you are the owner of a vehicle affected by this recall.

IMPORTANT – CONTACT YOUR DEALER TODAY

Ferrari will repair your vehicle for free. The repair involves installing new door locks with an improved cable layout. The replacement part is not yet available, but is expected to become available within 45 days. Please contact your Ferrari dealer at this time and make an appointment to have this repair performed. The time needed for this repair is estimated at 2.5 hours.

If you have any questions or concems that your dealer is unable to resolve, please contact Ferrari North America, Inc. at +1(201) 816-2668. If your Dealer or Ferrari is unable to remedy the defect without charge or within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153), or go to http•.//www.safercar.gov.

If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter, send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Ferrari North America, Inc., 250 Sylvan Ave., Englewood Cliffs, NJ 07632 Attention: Warranty Department. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.

Thank you for your attention to this important matter.

Technical Department
Ferrari North America, Inc.

PLEASE NOTE: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee by First Class Mail within ten business days.


 

5 Affected Products

Vehicles

MAKE MODEL YEAR
FERRARI GTC4LUSSO 2017-2019
FERRARI GTC4LUSSO T 2018-2019

 


 

8 Associated Documents

Defect Notice 573 Report

RCLRPT-19V089-7699.PDF 212.729KB

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Recall Acknowledgement

RCAK-19V089-8561.pdf 246.259KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V089-1307.pdf 255.875KB

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Remedy Instructions and TSB

RCRIT-19V089-2454.pdf 763.492KB

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V089-8323.PDF 211.114KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V089-9068.pdf 249.676KB

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V089-1584.PDF 211.221KB

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V089-5344.PDF 211.309KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V089&docType=RCL

 


 

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